8app's Privacy Policy
How your personal information is collected, stored, and kept secure — this policy sets it all out with complete transparency.
Table of Contents
1 Introduction & Scope
8app ("we", "our") operates a reliable and secure online gaming platform for Bangladeshi users. This Privacy Policy ("Policy") describes how we handle the personal information of you — the user of 8app's website, mobile version, or related services.
By creating an account on our platform or using our services, you agree to the terms of this Policy. If you disagree with any part of this Policy, you are asked to refrain from using our services.
This Policy is connected to and works alongside the Terms & Conditions and the Responsible Gaming Policy.
2 Information Collection
8app collects only the information necessary to provide our services, verify accounts, and ensure secure transactions. We may collect the following types of information:
2.1 Information you provide:
- Name, date of birth, and national identity information (for age verification)
- Email address and mobile number
- Residential address
- Password and security information provided when creating an account
- Financial transaction details — records of transactions made via bKash, Nagad, Rocket, Upay, or bank transfer
- Content of communications with our support team
2.2 Automatically collected information:
- Device information (operating system, browser, screen resolution)
- IP address and approximate location
- Site access times, session duration, and navigation patterns
- Data collected through cookies and similar tracking technologies
- Game play history and activity logs
3 Purpose of Information Use
8app uses your information only for lawful and transparent purposes. The collected information is used as follows:
3.1 Account management and service delivery:
- Creating, verifying, and maintaining your account
- Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay, bank transfer)
- Providing gaming services, bonuses, and promotional offers
- Maintaining account security and preventing unauthorized access
3.2 Customer service and support:
- Providing assistance via live chat and email
- Resolving complaints and issues
- Sending important account-related notifications
3.3 Responsible gaming and compliance:
- Verifying age — this platform is for users aged 21 and above only
- Managing responsible gaming tools — deposit limits, self-exclusion
- Preventing fraud, money laundering, and other illegal activities
- Meeting applicable legal and regulatory obligations
3.4 Service improvement:
- Analyzing user experience to improve the platform
- Identifying and resolving technical issues
- Providing personalized services based on your preferences
4 Disclosure & Sharing of Information
8app never sells your personal information or shares it with third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:
4.1 Service provider partners:
Payment processors (bKash, Nagad, Rocket, Upay, banks), identity verification providers, technology infrastructure providers, and game software suppliers — only the minimum information needed for them to fulfill their respective roles is shared. These partners are contractually bound to uphold 8app's privacy standards.
4.2 Legal obligations:
Information may be disclosed when required by a court order, government authority directive, or applicable law. In such cases, we will endeavor to notify you to the extent possible, unless prohibited by law.
4.3 Security and fraud prevention:
If we have reasonable grounds to suspect that an account is being used for fraud, money laundering, or any other illegal activity, relevant information may be shared with law enforcement agencies.
5 Cookies & Tracking Technologies
The 8app website uses cookies and similar technologies to enhance your browsing experience and keep the platform functioning properly.
5.1 Types of cookies:
- Essential cookies: For maintaining login sessions, storing security tokens, and running the platform's core functions — the site cannot work without these.
- Functional cookies: For remembering your language preferences, game settings, and customization information.
- Analytics cookies: For understanding which parts of the site are used most — this data is analyzed in anonymous, aggregated form.
You can disable cookies by changing your browser settings, though this may limit some functionality of the site.
6 Data Security Measures
8app applies industry-standard technical and organizational measures to protect your information. Our security infrastructure is as follows:
- SSL/TLS encryption: All data exchanged between your browser and our servers takes place over an encrypted connection.
- Data encryption: Sensitive information — such as passwords and financial details — is stored in encrypted form.
- Access controls: Only authorized personnel can access your information, and every access is logged.
- Firewall and security monitoring: Continuous security monitoring is active at the server and network level.
- Regular security audits: Our systems are regularly reviewed to identify and address vulnerabilities.
- Data minimization: No information beyond what is strictly necessary to provide the service is collected.
However, no method on the internet is 100% secure. If you have any concerns about the security of your account, notify our support team immediately.
7 User Rights
As an 8app user, you have the following rights regarding your own personal information. Contact us to exercise these rights.
7.1 Right of access:
You may ask what information we hold about you. Upon a verifiable request, we will provide a copy.
7.2 Right to rectification:
If there is incorrect or incomplete information in your account, let us know — we will correct it.
7.3 Right to erasure:
In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations, ongoing disputes, or unresolved financial transactions.
7.4 Right to object to processing:
You may object to marketing communications or unnecessary processing of your information, and we will respect that.
7.5 Right to close your account:
You may request to close your account at any time. Even after account closure, certain information may be retained for a specified period as required by law.
8 Third-Party Links & Services
The 8app platform uses software from various game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe. These providers may have their own privacy policies.
For payment processing, we work with bKash, Nagad, Rocket, Upay, and banking partners. When you use these services, your information may also fall under the respective policies of those organizations.
If 8app's website contains links to any third-party sites, 8app is not responsible for the privacy practices of those sites. You are advised to read the privacy policy of any third-party site before using it.
9 Protection of Minors
8app strictly provides services only to users aged 21 and above. We never intentionally collect information from or allow use of our services by anyone under the age of 21.
Age verification is in place during the registration process. If we receive evidence that a minor's information has entered our system, we will immediately close that account and delete the associated information.
If you believe a minor has created an account, please notify our support team.
10 Privacy Policy Changes
8app may update this Privacy Policy from time to time — due to changes in services, new technologies, or legal requirements. For significant changes, we will notify you in the following ways:
- A notice will be published on the platform
- A message will be sent to your registered email address
- The "Last updated" date at the top of this page will be changed
If you continue using the platform after a change, you will be considered to have agreed to the updated Policy. We therefore recommend that you review this page regularly.
Contact & Privacy Requests
If you have any questions about this Privacy Policy, wish to make a request regarding your information, or have any concerns, please contact us:
Support is available in both Bengali and English. Your privacy-related requests will be responded to as quickly as possible after verification.