Frequently Asked Questions
Answers to All Your Questions About 8app
Every question you have about deposits, withdrawals, mobile use, and support — all the answers in one place in English.
Whether you are new to 8app or have been playing for a while — questions about certain things can come up from time to time. On this page we have arranged the questions most frequently asked by players in Bangladesh into four categories — deposits, customer support, withdrawals, and mobile use. Each answer is written in plain English so you can find a solution quickly. If you don't find your question here, contact us via our 24/7 live chat or email.
All Q&As
Deposits
Log in to your 8app account, go to the "Deposit" option, and select bKash. Send money to the indicated bKash number and enter the transaction ID correctly. Once the transaction is verified, the balance is added to your 8app account instantly. The minimum deposit amount is ৳500.
Yes, sending money through Nagad on 8app is completely safe. The platform uses SSL encryption, so your financial information stays protected. The deposit process with Nagad is the same as with bKash — log in to your account, select the Nagad option, and follow the instructions. Minimum deposit is ৳500.
On 8app, the minimum deposit amount is ৳500 for all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer. This limit is the same for every method, with no difference. Whichever method you use, you must deposit ৳500 or more.
Occasionally it may take a moment due to network delays. First, confirm from your payment app that the transaction was successful and save the transaction ID. If the balance still hasn't appeared after waiting a while, contact our 24/7 live chat or reach us at [email protected] with your transaction ID.
8app itself does not charge any fee for deposits. However, your payment service provider — such as bKash, Nagad, or your bank — may apply their own send money charges. For details about those charges, please check the terms of your own payment app.
Customer Support
Before speaking with the support team, have your registered email or phone number, a detailed description of the issue, and if applicable, the transaction ID or a screenshot ready. This helps the team understand the problem faster and resolve it sooner. Also let them know which payment method you used.
8app offers two support channels. First, instant assistance is available directly on the site via 24/7 live chat. Second, you can contact us by email at [email protected]. Choose whichever suits the nature and urgency of your issue.
8app's support team can assist in both Bengali and English. With Bangladeshi players in mind, the option to communicate in Bengali has been provided, so feel free to describe your issue in your native language without any hesitation.
Yes, 8app's customer support is active 24 hours a day, 7 days a week. Day or night, holiday or regular day — you can contact us at any time via live chat or at [email protected] and receive assistance.
Withdrawals
To withdraw the 8app welcome bonus, the wagering requirement must be met. You need to place bets 20 times the bonus amount — on the bonus only, not on the deposit. For example, if you receive a ৳2,000 bonus, after placing a total of ৳40,000 in bets, the winnings from the bonus will be withdrawable.
The minimum withdrawal amount on 8app is ৳800. This limit applies to all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer. If your balance is below ৳800, a withdrawal request cannot be made, but the accumulated balance can still be used for playing.
No, for security reasons 8app only approves withdrawals to a mobile wallet registered in the player's own name. Sending money to a wallet in your father's, friend's, or anyone else's name is not possible. This is done to ensure the security of your account.
8app generally processes withdrawal requests within 15 minutes to 2 hours. However, the verification process or network conditions may occasionally cause a slight delay. If your withdrawal request shows "Pending" after submitting, there is no need to worry — it is usually completed within the set timeframe.
The normal processing time is 15 minutes to 2 hours. If it takes longer, contact us directly via live chat or at [email protected] with the reference number of your request. The support team will check the status of your request and arrange a quick resolution.
Mobile Use
8app is a web-based platform, so without downloading any separate app, you can easily play on any Android or iOS smartphone or tablet, as well as on a desktop browser on Windows or Mac. A modern browser — Chrome, Firefox, Safari, or Edge — is all you need.
On Android, open 8app in the Chrome browser, tap the three-dot menu at the top, and select "Add to Home Screen." On iPhone or iPad, open the site in Safari, tap the share icon at the bottom, and select "Add to Home Screen." After that, the site can be opened directly from the home screen just like any app.
Yes, the mobile version of 8app is just as complete as the desktop version. Slots, live casino, fishing games, cricket betting — everything works equally well on a mobile browser. Deposits, withdrawals, and support are also easy to use on mobile.
A simple fix for this issue is to clear the browser's cache and cookies. On Android Chrome: Settings > Privacy > Clear Browsing Data. On iPhone in Safari: Settings > Safari > Clear History and Website Data. Reloading the page after that usually resolves the issue.
If the connection is interrupted, 8app's server saves the state of your session. When the connection returns, you can log back in and continue from where you left off. However, if the connection drops during a round in a live game, the result of that round is automatically settled on the server and you can view it in your history when you return.
Still have questions?
We're ready to help
If you didn't find your answer in the questions above, speak with us directly. 8app's support team is by your side in both Bengali and English, 7 days a week, 24 hours a day.
24/7 Live Chat — start directly from any page on the site
Email: [email protected]